Work Assist

Helping you keep your best people

Work Assist is a free service for employers with staff affected by injury, disability or health condition.

When your staff are experiencing difficulty performing to their best ability due to injury, illness and disability, it can be difficult to know exactly how to keep them, whilst maintaining business efficiency.

Recruitment and training can be costly and time consuming, so it makes good business sense to support your most experienced and skilled employees, instead of losing valuable talent.

At no cost to you, Castle's Employment Support team will work directly with you and your employee to develop a plan tailored to your individual circumstances, to return them to, or improve, their productivity.

If your employee's job is at risk, talk to our team about helping keep your best people in work

Your people are your greatest asset. We can help you keep them in work.

Partnering with the Australian Government's Job Access program, Castle's Work Assist service can provide essential services and ongoing support to employers and eligible employees, who identify challenges in the workplace due to injury, illness and disability.

Castle's dedicated Employment Support Managers have experience working with a wide variety of health conditions, injuries and disabilities, including;

  • neck, back, shoulder, knee and leg injuries

  • cancers, chronic pain, diabetes and other temporary, episodic, degenerative or remissive illnesses

  • mental illnesses, such as depression and anxiety

How does it work?

At no cost, employers can approach Castle to work with an employee who they view to be experiencing difficulties fulfilling the essential requirements of their job, arising from the impact of their injury, disability or health condition.

After confirming the employee's eligibility, you have direct access to an experienced Employment Support Manager who provides you both with strategies, advice & assistance to overcome their challenges; returning them to, or improving, their productivity.

Examples of support include;

  • Organising interventions such as physiotherapy, occupational therapy, pain management and counselling sessions.

  • Setting up workplace assessments, arranging modifications to the employee's work space, and job redesign advice

  • Face-to-face workplace support

  • Retraining for other roles in your business if required

Who's eligible?

To be eligible, an employee must:

  • be currently employed

  • be working in the job for at least 8 hours per week on average over 13 week period

  • be assessed by the DES provider as having difficulty carrying out the essential requirements of their job

  • be an Australian resident or TPV holder and aged between 14 and 65

  • not be studying full time

Supporting you to stay in work

Employees can also directly apply for Work Assist with Castle, at no cost.

If you are having difficulty fulfilling the essential requirements of your job due to an injury, disability or illness, we can work with you and your employer to make sure you stay in a job.

Don't assume that you employer doesnt want to support you, or that you're better off quitting. Mostly, they just don't know where to start.

Our experienced Employment Support teams can work with you to find tailored solutions to you individual circumstances. Our ongoing support can include;

  • workplace modifications and special equipment

  • medical interventions such as physiotherapy, occupational therapy, pain management or psychological counselling

  • job redesign and comprehensive workplace assessment

In some cases, you may not want to disclose your health condition, injury or disability to your employer.

Talk to one of our experienced Employment Support Managers about how we can still provide Work Assist support to you.