Terms & Privacy



The information contained on the website is provided by Castle Personnel in good faith. To the best of Castle's knowledge, the information is accurate and current. However, Castle and any of their directors, officers or employees do not make any representation or warranty as to the accuracy or completeness of the information



Copyright in the castlepersonnel.com.au website is property of Castle Personnel. This property may only be used for the purposes of browsing the castlepersonnel.com.au website and acquiring services of castlepersonnel.com.au.

For permission to use material on the castle.org.au website, contact hello@castle.org.au


Virus Warning

All care is taken to ensure that castlepersonnel.com.au websites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.



Privacy Policy 

The Board of Directors and the Management of Castle Personnel Services Ltd are committed to the delivery of the quality services to our service users.

Castle Personnel Services Ltd's will maintain all aspects of service delivery, compliant with Privacy Act 1988  which focuses on the continued assurance of personal and sensitive information, how this information is gathered, how this information is used and how this information is stored.

Castle Personnel Services Ltd's commitment to the privacy and confidentiality of all service users and their personal information shall be reflected in the organisation's values, procedures and processes.

To ensure that continued high standards of privacy and confidentiality are maintained, Castle Personnel Services Ltd will enact a program of staff development and audit to support the ongoing improvement in service delivery and adherence to the Privacy Act 1988 including the Australian Privacy Principles.

Third-Party Verification of our compliance to legislative requirements and industry standards provides assurance to our service users, their families, friends, carers, advocates and other stakeholders that the services provided by Castle Personnel Services meet the highest standards and expectations


Information You Provide Us

Castle Personnel may collect information with your permission including your name, email address and other contact details you provide in online enquiry forms. These details are collected for the purpose of responding to and directing your enquiry to the relevant program contact.

Castle Personnel may collect information and/or Brand Intellectual Property with your permission for an expressed purpose such as advertising, media publicity, general display in whole or part, including but not limited to publication on internet websites, broadcasts and any other publications as released by Castle Personnel. Castle undertake not to use information collected or provided in any way that would cause embarrassment or misrepresent the intent of the original participation.


Disclosing Your Information 

Castle Personnel will not disclose any of your information to third parties without your consent.

Participation in Campaigns

The CEO of Castle Personnel, at their absolute discretion, has the ability to withdraw the participation of any person or business where it is evident that the person or business' behaviour does not align to the broader values of Castle Personnel or the specific campaign.

Accessibility Statement

Castle strives to ensure that its services are accessible to people with disabilities. Castle has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Castle.org.au

Castle makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Castle to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Castle accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.


Castle continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on Castle fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Castle.org.au or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact Castle Customer Support as follows:

Email: hello@castle.org.au