Work Assist is a free service for employers with staff affected by injury, disability or health condition.

When your staff are experiencing difficulty performing to their best ability due to injury, illness and disability, it can be difficult to know exactly how to keep them, whilst maintaining business efficiency.

Helping you keep your best people

Recruitment and training can be costly and time-consuming, so it makes good business sense to support your most experienced and skilled employees, instead of losing valuable talent.

At no cost to you, Castle's Employment Support team will work directly with you and your employee to develop a plan tailored to your individual circumstances, to return them to, or improve, their productivity.

If your employee's job is at risk, talk to our team about helping keep your best people at work.

Keep your best staff when their job is at risk due to injury, illness or disability
Keep your best staff when their job is at risk due to injury, illness or disability
Your people are your greatest asset. We can help you keep them in work.

Partnering with the Australian Government's Job Access program, Castle's Work Assist service can provide essential services and ongoing support to employers and eligible employees, who identify challenges in the workplace due to injury, illness and disability. ​ Castle's dedicated Employment Support Managers have experience working with a wide variety of health conditions, injuries and disabilities, including;

neck, back, shoulder, knee and leg injuries

cancers, chronic pain, diabetes and other temporary, episodic, degenerative or remissive illnesses

mental illnesses, such as depression and anxiety

How does it work?

At no cost, employers can approach Castle to work with an employee who they view to be experiencing difficulties fulfilling the essential requirements of their job, arising from the impact of their injury, disability or health condition. ​

After confirming the employee's eligibility, you have direct access to an experienced Employment Support Manager who provides you both with strategies, advice & assistance to overcome their challenges; returning them to, or improving, their productivity.

Examples of support include:

  • Organising interventions such as physiotherapy, occupational therapy, pain management and counselling sessions.
  • Setting up workplace assessments, arranging modifications to the employee's workspace, and job redesign advice
  • Face-to-face workplace support
  • Retraining for other roles in your business if required
Castle support for employers back pain

To be eligible, an employee must:

be currently employed

be working in the job for at least 8 hours per week on average over 13 week period

be assessed by the DES provider as having difficulty carrying out the essential requirements of their job

be an Australian resident or TPV holder and aged between 14 and 65

not be studying full time

Our partners testimonials:

Rocky – Fingal Bay Service & Tyres

They support me on a daily and weekly basis, if I have any issues or anything that I need, don’t understand or I need more support they actually come to my aid, especially the manager who looks after Paddy (participant).”

Nick – Tailor Made Fish Farm, Port Stephens NSW

You’re wanting them (the participants) to learn, you’re also wanting to see them be able to make a good future for themselves.”
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