Frequently asked questions

Who is eligible for Disability Employment Services?


Jobseekers are generally eligible for DES if they: Have a disability, injury or health condition Are aged at least 14 but have not yet attained the Age Pension qualifying age Are at or above the minimum legal working age in their state or territory Are an Australian resident or eligible Visa holder Are not studying full time Have a valid Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA) recommending DES with a Future Work Capacity of eight or more hours per week; Are not working at or above their assessed work capacity For more information head to jobaccess




Can I transfer to Castle from another DES provider?


Yes! DES allows you to change providers up to five times, no questions asked. After the fifth change you can still switch providers but that request will be subject to an assessment. If you're unhappy with the services you are receiving, you can change your provider by calling the National Customer Service Line on 1800 805 260.




What does Castle do differently to other DES providers?


We focus on long-term support for both you and your employer to ensure you are successful in your job. We will PREPARE you for work by listening to you and learning your employment goals. We work with you to make sure your journey is right for you. We will then CONNECT you with the right type of work, with right hours, with the right employer. After starting your new job, we are there to provide you with ONGOING SUPPORT whilst you are at work. We not only want you to get the job, we want to make sure you enjoy your new role in the workplace




How does Disability Employment Services work?


Disability Employment Services (DES) will allow you to choose a provider who will help you find work and support you in your new role. It is a government funded scheme designed to ensure every Australian has the opportunity to work. If you’re looking for work, a DES provider can help you; Get ready to work, train you in specific job skills, write your resumé, train in interview skills, look for jobs that suit you. If you have a job, a DES provider can help you with; On-the-job training, speaking to your boss and co-workers, ongoing support in your job, modifying your workplace, Auslan at work.




What is a Centrelink ESAt?


The Employment Services Assesment is designed to evaluate your eligibility for DES and the funding and resources you need to find work. This assessment helps Centrelink understand: Your barriers to work, your capacity to work and the best employment services program for you. The ESAt is performed by a qualified health or allied health professionals to ensure you get the best outcome. For more information see the ESAt Centrelink website




How can I access Disability Employment support?





How do I choose which DES provider to work with?


The DES program gives you flexibility and choice in the services that you receive incuding your preferred provider. At your initial Centrelink appointment, you will have an opportunity to review providers in their area, and can choose the provider that best meets your needs. We also encourage you to compare local providers on JobSearch to make sure you pick the best fit for you. You can choose almost any provider, even if the provider is not in your immediate area (as long as you can make the initial appointment face-to-face). We recommend choosing a provider close to you so you can have access to personal support.





NDIS FAQs

Still have questions? Get in touch

Contact

Who is eligible for Disability Employment Services?


Jobseekers are generally eligible for DES if they: Have a disability, injury or health condition Are aged at least 14 but have not yet attained the Age Pension qualifying age Are at or above the minimum legal working age in their state or territory Are an Australian resident or eligible Visa holder Are not studying full time Have a valid Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA) recommending DES with a Future Work Capacity of eight or more hours per week; Are not working at or above their assessed work capacity For more information head to jobaccess




Can I transfer to Castle from another DES provider?


Yes! DES allows you to change providers up to five times, no questions asked. After the fifth change you can still switch providers but that request will be subject to an assessment. If you're unhappy with the services you are receiving, you can change your provider by calling the National Customer Service Line on 1800 805 260.




What does Castle do differently to other DES providers?


We focus on long-term support for both you and your employer to ensure you are successful in your job. We will PREPARE you for work by listening to you and learning your employment goals. We work with you to make sure your journey is right for you. We will then CONNECT you with the right type of work, with right hours, with the right employer. After starting your new job, we are there to provide you with ONGOING SUPPORT whilst you are at work. We not only want you to get the job, we want to make sure you enjoy your new role in the workplace




How does Disability Employment Services work?


Disability Employment Services (DES) will allow you to choose a provider who will help you find work and support you in your new role. It is a government funded scheme designed to ensure every Australian has the opportunity to work. If you’re looking for work, a DES provider can help you; Get ready to work, train you in specific job skills, write your resumé, train in interview skills, look for jobs that suit you. If you have a job, a DES provider can help you with; On-the-job training, speaking to your boss and co-workers, ongoing support in your job, modifying your workplace, Auslan at work.




What is a Centrelink ESAt?


The Employment Services Assesment is designed to evaluate your eligibility for DES and the funding and resources you need to find work. This assessment helps Centrelink understand: Your barriers to work, your capacity to work and the best employment services program for you. The ESAt is performed by a qualified health or allied health professionals to ensure you get the best outcome. For more information see the ESAt Centrelink website




How can I access Disability Employment support?





How do I choose which DES provider to work with?


The DES program gives you flexibility and choice in the services that you receive incuding your preferred provider. At your initial Centrelink appointment, you will have an opportunity to review providers in their area, and can choose the provider that best meets your needs. We also encourage you to compare local providers on JobSearch to make sure you pick the best fit for you. You can choose almost any provider, even if the provider is not in your immediate area (as long as you can make the initial appointment face-to-face). We recommend choosing a provider close to you so you can have access to personal support.





Job Seeker FAQs

Who is eligible for Disability Employment Services?


Jobseekers are generally eligible for DES if they: Have a disability, injury or health condition Are aged at least 14 but have not yet attained the Age Pension qualifying age Are at or above the minimum legal working age in their state or territory Are an Australian resident or eligible Visa holder Are not studying full time Have a valid Employment Services Assessment (ESAt) or Job Capacity Assessment (JCA) recommending DES with a Future Work Capacity of eight or more hours per week; Are not working at or above their assessed work capacity For more information head to jobaccess




Can I transfer to Castle from another DES provider?


Yes! DES allows you to change providers up to five times, no questions asked. After the fifth change you can still switch providers but that request will be subject to an assessment. If you're unhappy with the services you are receiving, you can change your provider by calling the National Customer Service Line on 1800 805 260.




What does Castle do differently to other DES providers?


We focus on long-term support for both you and your employer to ensure you are successful in your job. We will PREPARE you for work by listening to you and learning your employment goals. We work with you to make sure your journey is right for you. We will then CONNECT you with the right type of work, with right hours, with the right employer. After starting your new job, we are there to provide you with ONGOING SUPPORT whilst you are at work. We not only want you to get the job, we want to make sure you enjoy your new role in the workplace




How does Disability Employment Services work?


Disability Employment Services (DES) will allow you to choose a provider who will help you find work and support you in your new role. It is a government funded scheme designed to ensure every Australian has the opportunity to work. If you’re looking for work, a DES provider can help you; Get ready to work, train you in specific job skills, write your resumé, train in interview skills, look for jobs that suit you. If you have a job, a DES provider can help you with; On-the-job training, speaking to your boss and co-workers, ongoing support in your job, modifying your workplace, Auslan at work.




What is a Centrelink ESAt?


The Employment Services Assesment is designed to evaluate your eligibility for DES and the funding and resources you need to find work. This assessment helps Centrelink understand: Your barriers to work, your capacity to work and the best employment services program for you. The ESAt is performed by a qualified health or allied health professionals to ensure you get the best outcome. For more information see the ESAt Centrelink website




How can I access Disability Employment support?





How do I choose which DES provider to work with?


The DES program gives you flexibility and choice in the services that you receive incuding your preferred provider. At your initial Centrelink appointment, you will have an opportunity to review providers in their area, and can choose the provider that best meets your needs. We also encourage you to compare local providers on JobSearch to make sure you pick the best fit for you. You can choose almost any provider, even if the provider is not in your immediate area (as long as you can make the initial appointment face-to-face). We recommend choosing a provider close to you so you can have access to personal support.





Business FAQs