Frequently asked questions
What is the NDIS and how does it work?
What NDIS supports can Castle deliver?
Castle will listen to you and work with you to make sure you get the most out of your NDIS journey.
We offer teams that provide you with hands on experience learning real-life skills. This gives you the opportunity to gain confidence in making friends, communicating with co-workers and confidence to live your life.
Castle provides support and training that helps you to learn how to live independently, do jobs around the home, read timetables and catch public transport, plan, prepare and cook meals and make smart decisions when shopping.
We can prepare you for work through training, then help you find and keep a job. We offer ongoing support in your new role to make sure you're needs are respected.
Castle will support you to do more of what you want to do. Maybe its music, creative arts or going to the gym. We offer a variety of group activities, both indoors and outdoors and a monthly activity calendar with special events that will let you enjoy your hobbies and interests with others.
How can I get the most out of my NDIS plan?
At Castle will give you the support and confidence you need to communicate with us. We take the time to listen to your needs and are flexible when your goals change. This is your journey and we will make sure you have access to the funding and resources you need to get the most out of your NDIS plan.
How do I choose an NDIS service provider?
Your NDIS provider is YOUR CHOICE. They are there to support you in your journey and make sure you have access to the resources you need to achieve your goals. Every provider is different so its important to consider what YOU want to achieve before choosing your support team.
Still have questions? Get in touch
Who is eligible for Disability Employment Services?
Jobseekers are generally eligible for DES if they:
Can I transfer to Castle from another DES provider?
Yes! DES allows you to change providers up to five times, no questions asked. After the fifth change you can still switch providers but that request will be subject to an assessment.
What does Castle do differently to other DES providers?
We focus on long-term support for both you and your employer to ensure you are successful in your job.
How does Disability Employment Services work?
Disability Employment Services (DES) will allow you to choose a provider who will help you find work and support you in your new role. It is a government funded scheme designed to ensure every Australian has the opportunity to work.
What is a Centrelink ESAt?
How can I access Disability Employment support?
How do I choose which DES provider to work with?
Job Seeker FAQs
What if our building isn’t suitable to hire someone with a disability?
Disabilities come in all shapes and sizes so we will ensure we recruit an employee who is the right fit for your business.
Castle can also help you access government funding to make workplace modifications if any are identified as being necessary. We do this through the Employment Assistance Fund which will ensure you are armed with the tools to support somone with a disabiliy on the job.
How much time and money will it cost me?
You don't need to worry about a pile of paperwork and bills, Castle will help you every step of the way with our completely FREE service. We create a shortlist of candidates for your business, saving you time and money in the recruitment process.
In fact, in some instances you may be eligible for a wage subsidy of up to $10,000 depending on the person you hire.
What sort of person will I get / will I get a choice of person?
Castle will take the time to understand your needs and to match candidates to these. We seek to find the right person who is the right fit for your business and present you with a shortlist.
How will my customers react?
Research shows hiring people with disability is good for business – with 20% of the population having a disability it is likely that 20% of your customers may have a disability too.
Businesses that employ people with disabilities attract customers with disabilities, you are actually opening yourself up to new customers! You will also make your business attractive to other jobseekers by providing a diverse, incusive workplace.
How much on-boarding and training will they need?
It varies from person to person and job to job, but broadly speaking about the same as anyone else. Of course though if more is required, this is where Castle can help. We support your new employee for as long as it takes to help them settle into their new role.
What subsidies are available?
Businesses may be eligible to access government incentives and wage subsidies up to $10,000 for each Castle job seeker they hire.
What is Work Assist?
Work Assist is a goverment funded initiative designed to help you support and keep your existing employees when they are faced with physical or mental health illness and injury.